Privacy Policy

Queen Property Management, LLC
Effective Date: January 15, 2021

 

1. Introduction

Queen Property Management, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us.

By using our services, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Lease, tenancy, and ownership information

• Payment and billing information

Property & Service Information

• Rental applications and screening information

• Maintenance requests

• Communication records

• Property-related documentation

Automatically Collected Information

• IP address

• Browser type

• Device information

• Website usage data (via cookies or analytics tools)

 

3. How We Use Your Information

We use the information we collect to:

• Manage rental properties and relationships with tenants and property owners

• Process rent payments, owner disbursements, and financial transactions

• Communicate with tenants, owners, vendors, and service providers

• Coordinate maintenance, inspections, and property operations

• Send important notices related to leases, renewals, and property status

• Improve our services and operations

• Comply with legal and regulatory requirements

 

4. SMS Communications

By providing your phone number to Queen Property Management, LLC, you consent to receive SMS (text message) communications related to your account, tenancy, property ownership, or property management services.

 

These messages may include, but are not limited to:

• Rent reminders and payment confirmations

• Owner disbursement notifications (e.g., funds sent)

• Lease expiration and renewal notices

• Maintenance updates and service scheduling

• Inspection scheduling and reminders

• Account notifications and important service updates

• Urgent property-related communications

 

Message frequency varies based on account activity. Message and data rates may apply.

You may opt out of SMS communications at any time by replying “STOP” to any message.
 

For assistance, reply “HELP” or contact us at:

📧 info@queenpropertymgmt.com
📞 301-615-3690

 

Queen Property Management, LLC does not sell or share your phone number or SMS consent with third parties or affiliates for marketing purposes.

 

5. How We Share Information

We do not sell your personal information.

 

We may share your information with:

• Property owners or tenants as necessary to fulfill property management services

• Licensed contractors, vendors, and service providers (maintenance, inspections, etc.)

• Payment processors and financial institutions

• Software platforms used to operate our business (e.g., tenant portals, accounting systems)

• Legal authorities when required by law

All third parties are expected to maintain the confidentiality and security of your information.

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is completely secure.

 

7. Your Privacy Rights

You may have the right to:

• Access the personal information we have about you

• Request corrections or updates

• Request deletion of your information (subject to legal and contractual obligations)

• Opt out of certain communications

To exercise your rights, please contact us using the information below.

 

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

11. Contact Information

If you have any questions about this Privacy Policy or our practices, please contact us:

Queen Property Management, LLC
🌐 www.queenpropertymgmt.com
📧 info@queenpropertymgmt.com
📞 301-615-3690

 

12. Consent to Communications

By providing your contact information through our website, lease agreements, onboarding processes, tenant or owner portals, or other communications, you consent to receive communications from Queen Property Management, LLC via phone, email, and SMS for account-related and service-related purposes.